FAQ
FAQ
🧚 Who Is GemJoy Made For?
For anyone who still believes in wonder.
From curious kids to whimsical adults, GemJoy is for the dreamers, the gifters, the believers—and anyone who could use a little more magic in their day. ✨
📱 Will This Work On My Phone?
Yes, indeed! The GemJoy app works like a charm on smartphones—both iPhones and Android. Works with pads too...we will support early version of AR glasses too.
Just download it from the App Store or Google Play, scan your gem, and let the world unfold before you. 💫
🐉 What Experiences Are Included?
All of them! 🧚♀️🐉🦋
From dragons and fairies to science-inspired quests and mini games, every magical moment is included with your gem—no subscriptions, no extra cost.
And yes… we’re always adding more.
🪄 Can GemJoy Be Used On More Than One Device?
Absolutely!
Your Gem can be scanned by multiple phones or tablets—so everyone can explore together.
(And if it’s a gift? Go ahead, give it a test run. No one will ever know. 😉)
🧙 Do I Need to Be Techy to Use GemJoy?
Not at all! If you can open your camera and tap an app—you’re ready for adventure.
GemJoy is designed to be joyful and easy to use for every age. ✨
🔋 Do the GemJoys Use Batteries?
No batteries. No wires. No charging spells required. 🔮
Just clever, patented design and a touch of magic hidden in every durable glass gem.
🎈 What Age Is GemJoy For?
From 4 to 104—GemJoy is made for all ages.
(Some creatures, like spiders or bees, may be a little spooky—you have to click three times to make them appear. We suggest you preview those first if gifting to younger adventurers!)
💖 How Do Returns & Exchanges Work?
No worries—if the magic doesn’t feel quite right, we’ve got you.
Request a return or exchange within 14 days here:
👉 more.gemjoy.com
We’ll make it as easy as waving a wand. 🪄
📦 What Do You Use for Shipping?
All orders are packed with care and joy from our little family-run studio in California.
Every box is sent with sparkle. ✨
✨ When Will My Purchase Arrive?
Orders ship within 3 business days from our studio in California.
Each package includes 2-day USPS First Class shipping with tracking—so your magic is never far away. ✨📦
🪄 What’s Inside the Pendant That Makes It Magical?
No wires. No batteries. No charging.
The magic lives in the design itself!
When you scan your GemJoy with the app, your camera recognizes it and brings your AR experience to life—like a digital spell. 🔮📱
💖 What’s Your Return Policy?
We want you to love your GemJoy.
If it’s not quite the right fit, just let us know within 30 days of receiving your item—we’ll happily issue a full refund, no questions asked. 🪄
📍 Where Are You Located?
We’re proudly based in San Francisco, California, where all the magic is designed, packed, and shipped with care. 🌁✨
