Get in touch

Hi! Thank you for contacting Gem Joy. We are a small family run business and we do our very best to get back to you in 24-48 business hours.


We offer a 14-day return policy. If you don't love your Gem Joy, you can start a return using the contact form below.

Please let us know why you are making a return, this really helps us improve. Our little team reads return reasons every week together. We really appreciate your thoughtful feedback.

We also provide a one-year warranty, if anything happens to your Gem Joy, we'll send you a new one.

Thank you for reaching out. The gliders are tight by design. This helps keeps the Gem in-place. If you add a little coconut or olive oil it will loosen right up.

Please let me know if this solves your issue.

I am so sorry for this hassle.

All The Best

Yes, we encourage you to try before you gift. This will not impact the experience of the receiver.

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